Frequently Asked Questions
Everything you need to know about our premium hand-dipped incense.
How long does each Wild Berry incense stick burn?
On average, our traditional 11-inch incense sticks burn for approximately 45 to 60 minutes, providing a long-lasting and consistent fragrance throughout your space.
What makes Wild Berry incense different from other brands?
Wild Berry incense is famous for being hand-dipped in premium, high-quality fragrance oils. We use a proprietary secret ingredient to ensure our incense stays fresh and smells exactly like the scent intended, without a heavy charcoal undertone.
How should I store my incense to keep it fresh?
To maintain the potency of the fragrance, we recommend storing your incense in a cool, dry place away from direct sunlight. Keeping them in airtight containers or our original zip-lock bags helps preserve the oils for much longer.
What is your shipping policy for fragile items?
We take great care in packaging our products. Orders are typically processed within 1-2 business days and shipped via standard ground. We use protective wrapping to ensure your sticks and jars arrive unbroken.
Can I return products if I don't like the scent?
Yes, we want you to love your home's aroma. If you are unsatisfied with a fragrance, you can return unused items in their original packaging within 30 days for an exchange or refund.
Are your products safe to use around pets?
While our incense is made with high-quality ingredients, we recommend burning them in a well-ventilated area and keeping them out of reach of pets. Some animals may be sensitive to strong fragrances.